Refund & Cancellation Policy
Effective Date: September 2026 · MASTRO (mastrochart.in)
1. Digital Service Delivery
Upon successful payment verification via Razorpay, digital unlocking of reports, deep guide sections, and dossiers occurs instantly on your screen. Because digital goods and calculations are delivered in real time, standard physical return processes do not apply.
2. Technical Faults & Duplicate Charges
In the event of a technical malfunction, system error where a transaction succeeds but digital access fails to unlock, or an accidental duplicate charge on your account, we offer a 100% full refund.
3. How to Request a Refund
Please email us within 7 days of the transaction at tanishqj292003@gmail.com with your Payment ID (e.g., pay_xxxxxxxx) and registered email. Valid refund claims will be reviewed and processed back to your original payment method within 5–7 business days via Razorpay.